Your package will normally be dispatched via the Royal Mail or DPD on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.
All shipping prices are for unlimited items:
Please check shipping price during checkout (charged by weight)
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
At Military 1st we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
We are more than happy for you to return any of our goods for a refund or exchange within 60 days of receipt, as long as, they are in resellable condition with any packaging and labels intact. So feel free to try any of our fantastic range available with our no quibble, no question returns policy.
UK returns are FREE and easy! You'll find a pre-paid label on your returns note in your parcel. Just return through your local Royal Mail post office in over 11,500 locations.
You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
How to return your order:
This jacket is excellent value extremely warm and comfortable
Wasn't sure about the size: got a medium and I'm 5'10" with usually a 40-42" chest. Fits very well, snug and comfortable. Jacket is very warm as it's got a fleece lining: I took it to a Polish winter and was happy to wear only a shirt under it. Storm flap does a great job and the drawstring means the whole thing can be made to fit even more snugly and keep the wind out. Really happy with it, also with the service from Military 1st: I bought another jacket as a gift which was a bit too small, sent it back using the freepost label and have ordered another. Turnaround very quick, items are very good, hope to be getting a Bergen pack to replace my 25-yr old rucksack that's just about falling apart now.