Your package will normally be dispatched via the Royal Mail or DPD on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.
All shipping prices are for unlimited items:
Please check shipping price during checkout (charged by weight)
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
At Military 1st we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
We are more than happy for you to return any of our goods for a refund or exchange within 60 days of receipt, as long as, they are in resellable condition with any packaging and labels intact. So feel free to try any of our fantastic range available with our no quibble, no question returns policy.
UK returns are FREE and easy! You'll find a pre-paid label on your returns note in your parcel. Just return through your local Royal Mail post office in over 11,500 locations.
You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
How to return your order:
I bought this bag last week and put it straight to use. The pack is of amazing quality looks and feels very high quality. I bought this so i could build my own pack using the molle fixings which i will add extra custom pockets. The only downside to this pack is the waist belt. Unless you are emaciated and almost naked it probably wont get round you. Im a 36" waist 46" chest wouldnt say toned and chiseled but far from obese. As the bag is aimed at adventurous people with an active life i expected a little bit more breathing room around the waist maybe in the summer without all my layers i may squeeze into it. This bag is mainly for carrying clothing a flask and other stuff to and from work on a daily basis (ride 10miles) and for summer hikes climbing and various other outdoor activities. It certainly has its work cut out. Still its a brilliant pack really high quality so far.