Your package will normally be dispatched via the Royal Mail or DPD on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.
All shipping prices are for unlimited items:
Please check shipping price during checkout (charged by weight)
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
At Military 1st we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
We are more than happy for you to return any of our goods for a refund or exchange within 30 days of receipt, as long as, they are in resellable condition with any packaging and labels intact. So feel free to try any of our fantastic range available with our no quibble, no question returns policy.
UK returns are FREE and easy! You'll find a pre-paid label on your returns note in your parcel. Just return through your local Royal Mail post office in over 11,500 locations.
You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
How to return your order:
What you get for the money is incredible with this tent. If the poles were lighter I'm sure it could and would sell at double this price. Good company too.
Brought this tent a few months, went out to Germany in Jan-Feb time. After several days with -Temperature with the occasional rain and snow the tent performed very well, the only issue I had was with the indoor zip as it froze/stuck, therefore I had to use my trusty lighter to melt the ice off the zip. Even tho this is not a manufacturing fault nor design it still may result in damage/wear or tear in future. Poles can be easily damaged if not stored correctly. I've only used this tent while vehicle based, even tho it only weights 2.3kg it is still bulky but you could get away with it. Overall really good tent.