Your package will normally be dispatched via the Royal Mail or DPD on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.
All shipping prices are for unlimited items:
Please check shipping price during checkout (charged by weight)
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
At Military 1st we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
We are more than happy for you to return any of our goods for a refund or exchange within 30 days of receipt, as long as, they are in resellable condition with any packaging and labels intact. So feel free to try any of our fantastic range available with our no quibble, no question returns policy.
UK returns are FREE and easy! You'll find a pre-paid label on your returns note in your parcel. Just return through your local Royal Mail post office in over 11,500 locations.
You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
How to return your order:
I bought this tent and it arrived on the morning I planned to go hiking. I didn't even open it, I just put it in my bag and set off. The tent was very easy to set up, looked glorious and the pegs are very sturdy. It rained lightly from about 23:00-01:00, and I woke to see/feel drops of rain on the inside of the tent. I was concerned but went back to sleep anyway. It rained heavily for the rest of the night until sunrise, when the rain eased. In the morning - to my pleasant surprise - I was bone dry, and so was my sleeping bag and everything else inside the tent. I shook the rain off the tent and packed it away. I was very happy with how easily the tent rolled up and fit back into the carry bag. This tent is well worth its price, it is very well made and weighs virtually nothing, looks the part and is very convenient. I recommend it to anyone camping in mild-ish conditions. Regular severe downpours may require an added tarp for insurance.