Delivery & Returns
Your package will normally be dispatched via the Royal Mail or DPD on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.
All shipping prices are for unlimited items:
Standard 2-4 Days Delivery Free
- Available on all orders regardless of the price and size of your order
- We aim to dispatch your parcel the same or next working day; you should receive it within 2-4 working days from the day you placed the order.
Expedited 1-2 Days Delivery £2.99
- Available only if ordered before 1pm Monday to Friday
- Your order will arrive usually the following working day between 9am and 6pm.
- Please note Saturdays, Sundays and Bank Holidays are NOT working days.
- You will be given a tracking number which will allow you to follow your order
- A signature will be required upon receipt.
- Not available for destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly and mid Wales.
Rest of the World
Please check shipping price during checkout (charged by weight)
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
At Military 1st we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
We are more than happy for you to return any of our goods for a refund of the item price within 30 days of receipt, as long as, they are in resellable condition with any packaging and labels intact. You must contact us by email at email@example.com within 30 days of the item being delivered. So feel free to try any of our fantastic range available with our no quibble, no question returns policy.
You the customer will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
How to return your order:
- You must contact us by email at firstname.lastname@example.org
- Please return the item to the below address, wrapped and in resellable condition along with a note of your name, address and that you require a refund of the item price. All refunds are processed within 5 working days of receipt.
MMG Trading Ltd
Unit 1, Fourth Avenue
- Make sure the senders address is ON the box and preferably ON the item inside too. Consignments without the senders address will be removed and disposed of after 60 days of receiving.
To exchange an item, please contact us by email within 14 days at email@example.com and return the item in resellable condition along with a note of your name, address and required size or new item.