Home > Delivery & Returns
Your package will normally be dispatched via the Royal Mail, DPD or Parcelforce on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.
All shipping prices are for unlimited items:
Please check a shipping price during checkout (charged by weight)
Please ask for postage costs (charged by weight)
Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.
In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.
At Military 1st we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.
We are more than happy for you to return any of our goods for a refund of the item price within 14 days of receipt, as long as, they are in resellable condition with any packaging and labels intact. You must contact us by email at email@example.com within 7 days of the item being delivered. So feel free to try any of our fantastic range available with our no quibble, no question returns policy.
You the customer will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.
To exchange an item, please contact us by email within 7 days at firstname.lastname@example.org and return the item in resellable condition along with a note of your name, address and required size or new item.
In this instance the customer would be charged for the postage costs involved in the return.