RETURNS & EXCHANGES
Is every article subject to a return?
You can return every article as long as it is still in a resalable, pristine condition, with all tags attached and the packaging intact.
The only exception to the rule, unless faulty, is underwear which has been worn. Please note that face masks are non-returnable and non-refundable for reasons of health and safety. This does not affect your statutory rights.
How long do I have to return the ordered item?
90 days from delivery.
Do I have to pay for the return shipping (UK customers only)?
No! The great thing about us is that returns are free.
Login to our Returns Portal
. You will need your order number and email or postcode or phone number.
You can then select your preferred return option a FREE Royal Mail return label or a paid via Hermes, Collect+, DPD or UPS.
Once the return has been processed on our portal, it is ready to be posted. Make sure you keep proof of postage.
Do I have to pay for the return shipping (international customers from within the EU, USA, Canada, Hong Kong, Australia or New Zealand)?
Yes, the customer is responsible for the cost of returning the item to us. Please visit our Returns Portal
to create a return label.
Do I have to pay for the return shipping (rest of the world customers)?
Yes, the customer is responsible for the cost of returning the item to us. You may use a service of your choice, however, we would highly recommend sending the parcel via a trackable service.
Are there any special instructions I must adhere to when returning my items?
Simply follow the instructions found on the dispatch note. It is advisable to put your order number outside the parcel in a visible place to help with identification.
I received a wrong/faulty product. What should I do now?
If you received a wrong product, please, contact us via e-mail by sending a picture of the whole product and a picture of its manufacturer’s label with a clearly visible product reference number.
In case of faulty products, please, send us a picture of the fault, a picture of the whole product and a picture of its manufacturer’s label with a clearly visible product reference number.
After receiving the relevant pictures, we will do our best to assist you with the issue.
I have sent back my product for a refund/exchange. How long will I have to wait to receive my money back/a replacement?
A refund or replacement will be issued within 10 working days from us receiving the parcel.
Do I need to place a new order if I require an exchange?
No. We can exchange the article for a different size/colour upon your parcel’s arrival (subject to availability). Please note that if there is a difference in price we will be unable to process an exchange.
What condition does the article have to be to be accepted back?
We can only accept products that are in a resalable condition, with all labels attached and with their packaging intact.
Products that do not meet the above requirements may not be accepted.
I live nearby your facility, can I drop by to return the article?
No. Our facility is not open to the public. Please, use our pre-paid return label to return the article.
Are there size guides for your articles?
Yes, the majority of our products do have a size guide that should help you with choosing the best fitting size.
Where can I get information about stock? Is there a stock reminder option?
If you wish to know about stock levels of a specific product, please, contact us via chat or e-mail.
If the article you are interested in is currently out of stock, you can set up a stock reminder and you will be notified when the article returns to stock.
I would like to place a larger order with you, is that possible?
For specific, larger orders or for articles that are currently out of stock, please, contact us via e-mail providing the article’s product reference number or a link to the product.
Please, use Registration Form
on our website to create your own Military 1st account.
Can I create and save wish lists using my account?
Yes, you will be able to create and save a wish list to be seen after logging into your account.
How do I sign up to the newsletter?
You can sign up to our newsletter putting your e-mail into the Newsletter bracket.
I cannot log in, what should I do?
First of all, check whether you are logging in on the same region specific website you have registered your account on.
If you are having trouble logging in despite being on the correct website, we would advise resetting your password using the ‘reset password’ button. You should receive a reset password e-mail. It can end up in your spam folder, so we advise checking there before contacting us.