Highlander Discovery 65 Rucksack Red

Delivery:

Your package will normally be dispatched via the Royal Mail or DPD on the same or next business day after cleared payment. We always confirm via email that your item has been shipped.

All shipping prices are for unlimited items:

United Kingdom

Standard 3-5 Days Delivery Free

• Available on all orders regardless of the price and size of your order
• We aim to dispatch your parcel the same or next working day; you should receive it within 3-5 working days from the day you placed the order.

Next Day Delivery £3.50

• Available only if ordered before 2pm Monday to Thursday
• Your order will arrive the following working day between 9am and 6pm.
• Please note Saturdays, Sundays and Bank Holidays are NOT working days.
• You will be given a tracking number which will allow you to follow your order
• Not available for destinations in the Highlands and Islands, Isle of Wight, Isle of Man, Northern Ireland, Guernsey and Jersey, Isle of Scilly and mid Wales.

Europe

Rest of the World

Please check shipping price during checkout (charged by weight)

Non-Delivery:

Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

In the event that a parcel is returned to us and there are some issues that should be resolved, an email is written to the customer notifying him/her of the parcel. If 60 days lapse without any response, the goods are warehoused and disposed of.

Returns Policy:

At Military 1st we hope you would be completely satisfied every time you shop with us. Occasionally though, we know you may wish to make a return.

We are more than happy for you to return any of our goods for a refund or exchange within 90 days of receipt, as long as, they are in a resalable condition with all packaging and labels intact. So feel free to try any of our fantastic range available with our no quibble, no question returns policy. There is no need to email us when sending us a return.

UK Returns

Freepost Return Instructions:

• Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel.
• Login to our Returns Portal. You will need your order number and email or postcode or phone number.
• Select your preferred return option: a FREE Royal Mail return label or a paid via Hermes, Collect+, DPD or UPS
• Once you have processed your return in the portal, you're ready to post it off. Make sure you keep proof of postage.

Alternatively, it can be shipped back via a service of your choice. Please return the items using the pre-printed returns label attached. Please note that using this service you will need to pay postage costs of returning your item.

International Returns from within the EU, USA, Canada, Hong Kong, Australia or New Zealand

Simply visit our Returns Portal to create a return label and to find your nearest return location. You, the customer, will be responsible for the cost of returning the item to us. Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel. Please keep a record of your order number that is stated on the dispatch note as it will be required to create a return through the returns portal.

International Returns from the Rest of the World

You, the customer, will be responsible for the cost of returning the item to us. It can be shipped back via a service of your choice although we do recommend a secure trackable method that requires a signature on delivery.

• Please pack your items securely and fill in the form on the dispatch note indicating the items you are returning, choose the appropriate option and enclose it in your parcel. Please return the item to the below address:
  
  MMG Trading Ltd
  Unit 1, Fourth Avenue
  Trafford Park
  Manchester
  M17 1DB
  United Kingdom
  
  
• Please mark "Returned Goods/Merchandise" option with no (zero) value when filling the Customs Declaration Form.
• Make sure the sender's address is ON the box. Consignments without the sender's address will not be processed and they will be disposed of after 60 days.